Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
❝ Thank you for visiting Linécru ♥
❝ PRODUCT POLICY
- All items offered are made to order.
- Please allow 3-4 weeks to process your order before dispatch.
- Optional upgrade for RUSH order, process in 1 week.
- We do not offer repair or remake services. Please understand that dog accessories are consumables.
- We do not repair or take return / refund for all products except for initial defects such as hardware malfunctioning; accessories not made to the requested size; or wrong items sent.
- We do not accept return / refund if the size you provided is incorrect.
- Please note that a small deviation may occur on all handmade items.
❝ Please contact us with photos if you are unsure of the sizing before you place your order.
❝ SHIPPING POLICY
❝ Please contact us for shipping info if your country is not in our shipping list. Shipping list includes countries that Airmail is in service.
❝ International Orders
- FREE standard delivery for order over £100.
- All items are carefully packaged and shipped via Registered Airmail by Hong Kong Postal Service with tracking info, arrive in 7-21 business days.
- Optional upgrade to SPEEDPOST, arrive in 3-10 business days.
❝ Hong Kong Orders
- FREE standard delivery on all orders.
- FREE registered delivery for order over £80.
- All items are carefully packaged and shipped via Surface mail by Hong Kong Postal Service, arrive in 2-7 business days.
- Optional upgrade to SF express with tracking info.
❝ Track your order :
- www.hongkongpost.hk/en/mail_tracking
❝ Linécru is NOT responsible for lost / stolen / undeliverable packages, so if you would like to purchase insurance please let us know so we can send you an invoice for the additional fee.
+ www.linecru.co
+ instagram | linecru.co
+ linecru.co@gmail.com
All content © 2024 Linécru
Frequently Asked Questions
Care instructions
𝗺𝗮𝗰𝗵𝗶𝗻𝗲 𝘄𝗮𝘀𝗵
_ gentle wash in 30°C
_ use padding laundry bag to protect the hardware(and the machine!)
_ line dry
_ www.instagram.com/reel/CcpYrflhFb0/
𝗵𝗮𝗻𝗱𝘄𝗮𝘀𝗵 𝗼𝗻𝗹𝘆
_ product w/ natural hardware eg. WOD / KOKO
_ line dry
_ not a toy / food
_ avoid water exposure
❝ Product Policy
❝ Thank you for visiting Linécru ♥
❝ PRODUCT POLICY
- All items offered are made to order.
- Please allow 3-4 weeks to process your order before dispatch.
- Optional upgrade for RUSH order, process in 1 week.
- We do not offer repair or remake services. Please understand that dog accessories are consumables.
- We do not repair or take return / refund for all products except for initial defects such as hardware malfunctioning; accessories not made to the requested size; or wrong items sent.
- We do not accept return / refund if the size you provided is incorrect.
- Please note that a small deviation may occur on all handmade items.
❝ Please contact us with photos if you are unsure of the sizing before you place your order.
❝ Shipping Policy : International Orders
❝ Please contact us for shipping info if your country is not in our shipping list. Shipping list includes countries that Airmail is in service.
❝ International Orders
- FREE standard delivery for order over £100.
- All items are carefully packaged and shipped via Registered Airmail by Hong Kong Postal Service with tracking info, arrive in 7-21 business days.
- Optional upgrade to SPEEDPOST, arrive in 3-10 business days.
❝ Track your order :
- www.hongkongpost.hk/en/mail_tracking
❝ Linécru is NOT responsible for lost / stolen / undeliverable packages, so if you would like to purchase insurance please let us know so we can send you an invoice for the additional fee.
❝ Shipping Policy : Hong Kong Orders
❝ Hong Kong Orders
- FREE standard delivery on all orders.
- FREE registered delivery for order over £80.
- All items are carefully packaged and shipped via Surface mail by Hong Kong Postal Service, arrive in 2-7 business days.
- Optional upgrade to SF express with tracking info.
❝ Track your order :
- www.hongkongpost.hk/en/mail_tracking
❝ Linécru is NOT responsible for lost / stolen / undeliverable packages, so if you would like to purchase insurance please let us know so we can send you an invoice for the additional fee.